Using basa99 — whether you are browsing the lobby, placing a table game wager or moving funds through Rocket or Upay — means you accept the terms set out on this page. Read them before you open an account, because they govern every action you take on the platform and your eligibility depends on your local law and the regions we serve.
Applies to all account activity
Covers Rocket and Upay wallet use
Subject to local law and eligible regions
Updated terms replace all prior versions
POLICY POSTURE
How These Terms Work on basa99
These terms form the full agreement between you and basa99 for every service we make available, from the casino lobby and live tables through to wallet deposits via Rocket and Upay. They apply the moment you create an account and remain in effect for as long as that account exists. If any part of these terms conflicts with a specific information or game rule we have published separately, the specific rule applies to that narrow situation; everything else defaults to this document. We reserve the right to update these terms when our services change, when payment rails are adjusted, or when applicable regulations require it. When we do, the updated version is posted here with a revised date and your continued use of the account is treated as acceptance. If you do not accept a change, you should stop using the platform and contact our support team to close your account. Access to basa99 services depends on local law and eligible regions; it is your responsibility to confirm that using this platform is permitted where you are located. We do not make that determination on your behalf.
Rocket wallet
Upay wallet
Account closure request
Published information rules
Revised terms date
WHAT THIS COVERS
Scope of the basa99 Terms
These terms do not apply equally to every corner of the internet you visit from our platform. The four areas below define where our policy starts, where it stops, and what sits in between. Understanding the boundaries helps you know which rules protect your account and which situations fall outside our direct responsibility.
Account Access
All activity tied to your basa99 account — login, game play, wallet deposits and withdrawals using Rocket or Upay, and session history — falls squarely inside these terms. You are responsible for keeping your login credentials secure.
Transactions
Deposits and withdrawals processed through supported payment rails, including Rocket and Upay, are governed by these terms alongside the transaction limits and verification steps shown in your account wallet area. Payment processor rules also apply independently.
Site Content
All game content, lobby copy, promotional notices and published support articles on basa99 are covered by these terms. You may not copy, redistribute or commercially exploit any part of our site content without written permission.
Third-Party Services
Game studios such as PG Soft, CQ9, Spadegaming and Microgaming supply game content under their own agreements. Links or integrations that take you outside basa99 are not covered by these terms; check the relevant third-party policy directly.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These terms are not one-directional. You have specific, practical actions you can take to manage your relationship with basa99. Your transaction history is visible inside your signed-in account area — every deposit and withdrawal logged against your wallet, including Rocket and Upay movements, is stored and accessible from your account dashboard. If any account detail is incorrect, you can raise a correction request through our live chat or email support route; we will verify the change against the information submitted at registration before updating the record. Questions about how a specific term applies to your situation can be sent to our support team, who will refer it to the appropriate internal team if it requires a policy-level answer. You also have the right to request account closure at any time; submit that request through the support channel and we will process it in line with the steps published in the account help section. None of these rights override any obligation you already have under these terms — for example, outstanding wagering activity must be resolved before a closure request is completed.
Review Transaction Records
Open the wallet section of your signed-in account to see a full log of deposits and withdrawals, including each Rocket or Upay transfer and its status at the time of that transaction.
Correct Account Details
Send a correction request via live chat or email. We verify the change against your registration information before updating anything — this step protects your account from unauthorised edits.
Raise a Policy Question
If a term is unclear or you want to know how it applies to a specific action you are considering, contact support and we will provide a written answer or escalate the question internally.
Request Account Closure
You can ask us to close your account at any time. Submit the request through support, resolve any open activity, and we will confirm closure in writing once the process is complete.
REACH OUR TEAM
Contact Routes for Terms Questions
If something in these terms is unclear or you want to raise a specific account concern, use the contact routes below. We respond through the channels we have published on the site; we do not commit to response times or hours we have not verified and published.
Live Chat
The live chat widget is accessible from any page on basa99 while you are signed in. Use it to ask about a specific term, query a transaction status or start an account correction request.
Email Support
For written queries that need a formal record — such as policy clarification or an account closure request — email our support address published in the account help section of the site.
Account Help Section
The help section inside your signed-in account contains published articles on wallet use, transaction queries, Rocket and Upay steps, and how to submit a formal request to our team.
HOW WE HANDLE THIS
Data, Security and Policy Management
These terms explain not just what you can do but how we handle the information and access connected to your account. The points below outline our approach to data retention, cookie use, account security and the process for requesting changes — so you know exactly where to look and who to ask.
Account Data Retention
We retain account and transaction records for as long as your account is active and for the period required under the terms governing our payment rails, including Rocket and Upay. After account closure, data is held only as long as legally necessary.
Cookie Use
basa99 uses cookies to keep your session active, remember your wallet preference and maintain lobby state between pages. Our cookie notice, accessible from the site footer, lists the specific types in use and how to manage them.
Account Security
You are responsible for the security of your login credentials. If you suspect unauthorised access, contact our support team immediately through live chat; we will place a hold on the account while we investigate the report.
Requesting Policy Changes
If you believe a term has been applied incorrectly to your account, submit a written request via email support. We will review it against the current published version of these terms and respond in writing.
TERMS FAQ
Common Questions About These Terms
The questions below cover the situations we hear about most when it comes to understanding these terms, checking your rights and knowing what to do when something on your account needs attention.
Do these terms apply to my Rocket and Upay deposits?
Yes. All wallet activity on your basa99 account — including deposits and withdrawals made through Rocket and Upay — is covered by these terms. The payment processor's own terms also apply to the transfer itself, independently of ours.
What happens if basa99 updates these terms?
We post the updated version here with a revised date. Continuing to use your account after that date is treated as acceptance. If you do not agree with the changes, stop using the platform and contact support to request account closure before the update takes effect.
Can I access basa99 from Bangladesh?
Access depends on your local law and the eligible regions we serve at the time you visit. We do not confirm eligibility on your behalf — it is your responsibility to check whether using this platform is permitted under the laws that apply to your location.
How do I see the terms that applied when I opened my account?
The version of these terms currently published on this page is the one in force. If you need to reference an earlier version for a specific dispute, contact our support team by email and state the date range you are asking about; we will check our records.
Are the game studios covered by these terms?
Studios like PG Soft, CQ9, Spadegaming and Microgaming supply game content under their own separate agreements. These terms cover your account and your activity on basa99; the studios' own terms govern the game software itself.
What if I disagree with how a term has been applied to my account?
Send a written dispute to our email support address, describe the specific term and the account action in question, and we will review it against the current published terms. We aim to respond in writing with a clear position on the matter.
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