Sports / App
basa99 collects only the account and transaction data needed to run your wallet, process payments through Rocket and Upay, and keep your session secure. What we collect, why we hold it, and how you can act on it — that is what this policy covers.
When you open an account on basa99, we collect the details you enter at registration — your name, contact information and the payment method you choose to fund your wallet, whether that is Rocket or Upay. We also record transaction references linked to each deposit or withdrawal so that your account history stays accurate and auditable. On the browsing side, we gather standard session data: device type, browser version and pages visited. This helps us keep the lobby loading correctly on mobile and flag any unusual login patterns against your account. We do not sell your personal details to third parties for marketing. Data is shared only where it is necessary to process a wallet transaction, verify your identity for account security, or respond to a lawful request from a relevant authority. Retention periods follow what is operationally and legally required — we do not hold data longer than needed. If you close your account, we retain only the records that an audit or dispute process may require. Access to this platform and its data practices depends on your local law and eligible region.
This policy applies to all activity on basa99 and to services delivered through your basa99 account. It does not extend to third-party websites you may reach through links on our pages, nor to external payment networks beyond the point where your transaction leaves our platform. Understanding the boundary matters, because different rules apply once data moves outside our systems.
Any data you submit when creating or updating your basa99 account — login credentials, contact details, wallet preferences — falls inside this policy. We control how that data is stored, who can access it and for how long.
Payment records created when you deposit or withdraw through Rocket or Upay are covered here up to the point they enter those payment networks. Once a transaction is on the payment network's side, that network's own privacy terms apply.
Your browsing behaviour on basa99 — pages opened, games loaded, session length — is captured by our own analytics only. We do not use that data to build advertising profiles or share it with ad networks.
Game studios whose content appears in the lobby — PG Soft, CQ9, Spadegaming, Microgaming — supply game software only. They do not receive your personal account or payment data through us. Review each studio's own terms separately.
You have direct control over much of the data basa99 holds on your account. The account settings page shows the personal details recorded at registration — you can review them there and submit a correction request if anything is wrong. Transaction records, including every Rocket and Upay payment reference, appear in the wallet history section of your account. If you believe a record is incomplete or inaccurate, open a support query and cite the transaction reference shown on screen. For questions about how long we hold a specific category of data, or to request that we delete information beyond what we are required to retain, reach our support team through the contact routes listed on the site. Eligibility to exercise these rights may depend on applicable local law and the region from which you access basa99.
Open the account settings page to see the personal details and contact information we hold. Check wallet history for a full log of Rocket and Upay transaction references linked to your account.
If your registered name, contact number or wallet details are wrong, submit a correction through account settings or raise it directly with support. We update records once identity is confirmed.
For questions about retention periods, data categories or how a specific record is used, contact support with your account reference. We will respond through the same channel you used to reach us.
Where local law allows it and we have no ongoing obligation to retain the data, you can request deletion of personal information. Contact support and specify which data category you are asking about.
If this policy raises a question you cannot resolve through your account page, the routes below connect you to the team that handles data and privacy matters. Use the channel that works best for your device — all routes are listed on the basa99 contact page and subject to the response process published there.
Open the chat widget on basa99 to reach support directly from your browser or mobile. Cite your account reference and the specific data question so the right team handles it from the start.
Send your privacy or data query to the support email address published on the basa99 contact page. Include your registered contact detail and a clear description of the record or question involved.
The account help section on basa99 lists step-by-step paths for common data requests — reviewing transaction records, updating contact details and submitting a correction without needing to contact support first.
basa99 limits data collection to what is needed for your account to work. We do not hold payment credentials directly — Rocket and Upay transactions are routed through their own secure networks. Session tokens expire when you log out, and we flag repeated failed login attempts at the account level. Cookies on basa99 are used for session management and basic analytics; you can adjust cookie permissions through your browser settings.
We use session cookies to keep you logged in during a visit and analytics cookies to understand how the lobby loads on different devices. No advertising cookies are placed. Adjust cookie settings through your browser at any time.
Account records are kept for as long as your account is active and for the period required by any applicable audit or dispute process. When that period ends, records are deleted or anonymised. We do not hold data indefinitely.
Login sessions are protected by token-based authentication that expires on logout. We monitor for unusual access patterns at the account level. If we detect a concern, we may place a temporary hold and contact you through your registered channel.
When we update this policy, the revised version is published on this page with a note of what changed. Continuing to use your basa99 account after a revision means you have seen the updated terms. Check this page periodically to stay current.
The questions below cover what we get asked most often about how basa99 handles account data, payment records and your choices under this policy. If your question is not here, reach us through the contact routes on basa99.
We collect your name, contact details and the wallet information you enter at registration — for example, your Rocket or Upay account reference. We also record session data such as device type and browser version to keep your account working correctly on mobile.
Game studios supply content to the lobby only. They do not receive your personal account or payment data through us. Your wallet balance, transaction history and registration details stay within basa99 account systems and are not passed to content providers.
Open the wallet history section inside your basa99 account. Every deposit and withdrawal reference is listed there with its date and status. If a record looks wrong, raise it with support by citing the transaction reference shown on that screen.
You can request deletion of personal data that we are not required to retain for audit or dispute purposes. Contact support through live chat or the email address on the basa99 contact page, specify which data category you mean, and we will confirm what can be removed under applicable local law.
We use session cookies to maintain your login and basic analytics cookies to understand how the lobby performs across devices. No advertising cookies are placed. You can adjust or block cookies through your browser settings; some site functions may behave differently if session cookies are disabled.
We retain only the records that an ongoing audit, dispute or legal obligation requires. Once that retention period ends, the data is deleted or anonymised. We do not keep your personal details for marketing after your account is closed, and we do not sell them at any point.