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basa99 operates under terms that govern how your account, transactions, and access to our platform work. Whether you deposit via Rocket, use Upay, or browse the lobby on mobile, these terms set out what you can expect from us and what we ask of you. Access and eligibility depend on your local law and eligible regions.
Our terms apply to every interaction you have with the basa99 platform — from opening your account to placing a wager or requesting a withdrawal. They are written to reflect the realities of operating in Bangladesh, where local payment rails like Rocket and Upay are part of how your wallet functions. We do not make claims about legal certainty in any jurisdiction; instead, we ask you to confirm that your use of the platform is permitted under the laws of your region before you proceed. These terms cover the account relationship between you and us, the rules around deposits and withdrawals through supported payment methods, and the conditions under which access may be restricted or suspended. Where a section references payment context, it reflects the methods we have configured for Bangladesh — Rocket and Upay among them — not a promise of availability in every circumstance. We update these terms when our services change. When we do, we will note the revision date at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you have questions about a specific clause, our support team is reachable through the contact routes listed on this page.
Rocket transactions are subject to the deposit and withdrawal conditions set out in your account terms.
Upay is a configured payment method; its availability depends on your account status and eligible region.
Accessing the platform via mobile browser is covered under the same terms as desktop access.
Your account wallet balance is governed by the transaction terms in this policy, including any applicable limits shown in your account.
Not every part of your experience falls under the same policy clause. Here is how we draw the lines between what our terms cover directly and what sits outside their scope.
Your login, account creation, identity verification steps, and session management are all within scope. These are governed directly by our account terms and the conditions you accepted when you opened your account.
Deposits and withdrawals made through configured methods — including Rocket and Upay — fall under our transaction terms. Limits, processing conditions, and wallet rules are set out there, not in third-party payment provider agreements.
Game content, lobby pages, promotional notices, and support materials published on basa99 are covered by our content terms. We are responsible for what we publish; we are not responsible for how you interpret third-party links we may reference.
Payment processors, game studios, and external services operate under their own terms. Our policy does not extend to those providers. Where a third-party service affects your account, we will note it clearly in the relevant section.
You have practical options when it comes to your account data, transaction records, and how we hold your information. These are not abstract entitlements — they are steps you can take directly through your account or by contacting our support team. To review your transaction history, open the account section and navigate to the transaction log. Every deposit and withdrawal processed through Rocket, Upay, or any other configured method is recorded there with a timestamp and status. If a record looks incorrect, you can raise a correction request through the support contact route on this page. If your account details — such as your registered contact information — need updating, the account settings section is where you make those changes. For anything that requires verification, follow the steps shown in your account rather than sending documents through unverified channels. We aim to process correction requests within a reasonable timeframe, and we will confirm receipt when you contact us.
Open your account and go to the transaction log to see every deposit, withdrawal, and wallet movement. Records are available for the period set out in your account terms.
Update your registered contact details in account settings. Where verification is required, follow the steps shown in your account — do not send documents through unverified channels.
If a transaction record or policy clause is unclear, contact our support team using the routes listed on this page. Include your account reference so we can locate the relevant record quickly.
For account-level policy requests — such as asking how your data is held or requesting a review of a decision — use the policy contact route. We will confirm receipt and respond through the same channel.
If you have a question about these terms or need to raise a policy matter, use the contact routes published on the site. We do not invent channels or hours we cannot stand behind.
The live chat widget on the site is the fastest route for account and policy questions. Start a session from any page while you are logged in.
For written policy requests or correction submissions, use the support email address listed in your account's help section. Include your account reference in the subject line.
The help centre covers common policy questions, account steps, and transaction guidance. Check there first — many questions about Rocket and Upay deposits are answered without needing to contact us directly.
We handle your account data according to the practices described here. These are the areas that matter most to your account security and privacy on basa99.
We collect the account and transaction data needed to operate your wallet and process payments through Rocket and Upay. We do not sell your data to third parties. Retention periods are set out in the full policy document linked in your account.
We use cookies to keep your session active, remember your preferences, and understand how the lobby is used. You can manage cookie settings through your browser. Disabling certain cookies may affect how the site functions on mobile.
Your account is protected by the login credentials you set. We recommend using a unique password and reviewing your active sessions in account settings. If you notice activity you did not authorise, contact support immediately through live chat.
When we update this policy, the revision date changes at the top of this page. For material changes, we will notify you through your registered contact. To request a review of how your data is held, use the email support route.
These are the questions we hear most often about our legal terms, account rights, and how this policy applies to your use of basa99.
Access and eligibility depend on your local law and the region your account is registered in. If your region is supported, these terms apply to your account in full. Check the eligibility section in your account settings to confirm your status before using the platform.
Log in and open the account section, then navigate to the transaction log. Every deposit and withdrawal — including those made via Rocket and Upay — is listed there with a timestamp and status. Records are available for the retention period set out in your account terms.
Yes. Go to account settings and update your registered contact information directly. Where the change requires verification, follow the steps shown in your account. For corrections to transaction records, contact support with your account reference and the details of the record in question.
We update the revision date at the top of this page when terms change. For material changes, we will contact you through your registered details. Continuing to use your account after a revision means you accept the updated terms. You can always request a copy of the current terms through the email support route.
Use the email support route listed in your account's help section for written policy and data requests. Include your account reference in the subject line. For urgent account questions, live chat is available directly from the site. We confirm receipt of all written requests.
Yes. Deposits and withdrawals processed through Rocket and Upay fall under our transaction terms. The conditions, limits, and wallet rules that apply to those methods are set out in your account terms, not in the payment provider's own agreement with you.